Blog TV Connectivity & Features Admin July 2, 2025 0 Comments

How to Fix Hisense TV Remote Not Working – Easy Step-by-Step Guide

Table of Contents

Introduction

Is your Hisense TV remote not working? Don’t worry—you are not alone. Many people face this problem. The good news is that it’s usually a small issue that can be fixed quickly at home.

In this easy guide, we’ll explain why your Hisense TV remote may stop working and how you can fix it using simple steps. You don’t need to be a tech expert to follow this guide. Let’s get started!

Why Is Your Hisense TV Remote Not Working?

Before we fix it, let’s look at the common reasons why your Hisense remote may stop working:

Dead or weak batteries
Dirty or stuck buttons
Signal blocked between remote and TV
Remote is not paired with the TV
Software glitch in the remote or TV
Remote is broken or damaged

Now, we’ll go through each issue one by one and show you how to solve it.

1. Check the Batteries

This is the most common reason. If the remote has dead batteries, it will not send signals to the TV.

What to Do:

Open the battery cover on the back of the remote.
Remove the old batteries.
Put in new, fresh batteries (usually AAA or AA).
Make sure the batteries are placed the right way (+ and – symbols).

Even if your remote was working yesterday, weak batteries may stop it today. Always start with a battery check.

2. Clean the Remote and Its Buttons

Dust, dirt, or sticky stuff from fingers can get stuck around the buttons. This can stop the buttons from working properly.

What to Do:

Take a soft cloth and dip it in a little rubbing alcohol.
Gently clean the buttons and the outer surface.
Press each button a few times to remove any dirt under them.
Let the remote dry for a few minutes.

Do not use water, and do not open the remote unless you know how to handle small parts.

3. Check for Signal Blockage

Hisense remotes send signals using infrared (IR). If something is blocking the path between the remote and the TV, the signal won’t reach the TV.

What to Do:

Make sure nothing is blocking the front of the TV (like decorations or furniture).
Stand in front of the TV while pressing the buttons.
Point the remote directly at the TV sensor.

Try turning off strong lights near the TV, as sometimes light can interfere with the signal.

4. Reset the Hisense Remote

If your remote still doesn’t work, it might need a quick reset. This helps fix small bugs or errors inside the remote.

How to Reset a Hisense Remote:

Remove the batteries from the remote.
Press and hold the Power button on the remote for 20 seconds.
Let go of the button.
Put the batteries back in and try using the remote.

This method works for most standard Hisense remotes.

5. Re-Pair the Remote With the TV

Some Hisense remotes are Bluetooth or Smart remotes. These remotes need to be paired (connected) with the TV.

If your remote was working before and suddenly stopped, it may have lost its connection.

How to Reconnect:

Turn on your Hisense TV using the power button on the TV itself.
Press and hold the Home button + Back button together on your remote (or check your remote’s pairing combo).
Hold them for 5–10 seconds until the screen shows “Pairing.”
Wait for the TV to say the remote is connected.

This method may be different depending on your model. You can also go to Settings > Remotes & Accessories on the TV and add the remote again.

6. Power Cycle the TV and Remote

Sometimes, the issue is not with the remote, but with the TV. A full power reset can help.

How to Power Cycle:

Turn off the TV and unplug it from the wall.
Remove the remote batteries.
Wait for 1–2 minutes.
Plug the TV back in and turn it on.
Reinsert the remote batteries.
Try the remote again.

This step clears any errors in both the TV and remote system.

7. Use the Hisense Remote App

If your physical remote is not working, you can use your smartphone as a remote for now.

How to Use the Remote App:

Go to the Google Play Store or Apple App Store.
Search for “Hisense RemoteNow” app and download it.
Make sure your phone is connected to the same Wi-Fi as your TV.
Open the app and select your TV from the list.
Use the on-screen buttons just like a regular remote.

This is a great temporary solution if your remote is lost or not working.

8. Update Your Hisense TV

Sometimes, a software problem in the TV may stop the remote from working properly.

How to Update the TV:

Use the TV buttons or the RemoteNow app to open the Settings.
Go to System > Software Update.
If there is a new update available, install it.
After updating, restart the TV and try the remote again.

Updates often fix bugs and improve the TV’s performance.

9. Check the Remote’s IR Signal (Optional)

If you want to test whether your remote is sending a signal, try this:

How to Check:

Open the Camera app on your phone.
Point the remote at your phone’s camera.
Press any button on the remote.
If you see a flashing light on the phone screen, your remote is working.
If there is no light, your remote is not sending signals.

This only works with IR remotes, not Bluetooth ones.

10. Try a Universal or Replacement Remote

If nothing works, your remote may be damaged. You can buy a replacement or a universal remote.

Where to Buy:

Official Hisense website
Online stores like Amazon or Daraz
Local electronics shops

Make sure the remote supports your TV model. Universal remotes often come with a code list you need to enter.

Bonus Tips for Remote Safety

Don’t drop your remote—falling can break small parts inside.
Avoid using the remote with wet or dirty hands.
Change the batteries every 3–6 months.
Keep it in a dry place, away from water or heat.

Final Thoughts

A Hisense TV remote that suddenly stops working can be annoying—but in most cases, it’s an easy fix. Whether it’s dead batteries, a blocked signal, or a pairing issue, following the steps in this guide will help you solve the problem quickly.

Start by checking the batteries and resetting the remote. If that doesn’t work, try the RemoteNow app or re-pair the remote. If all else fails, a replacement remote is always a good backup plan.

Remember: you don’t need to be an expert. These simple steps can help anyone fix their remote in just a few minutes.